Information We Collect
At Velithe, we collect various types of information to provide you with our budgeting services and improve your financial learning experience. Understanding what information we collect helps you make informed decisions about using our platform.
Personal Information You Provide
- Account registration details including your name, email address, and chosen password
- Profile information such as your financial goals, income ranges, and budgeting preferences
- Communication data when you contact our support team or participate in surveys
- Payment information for premium features, processed securely through our payment processors
- Financial data you choose to input for budgeting calculations and tracking purposes
| Data Type | Purpose | Legal Basis |
|---|---|---|
| Account Information | Service provision and account management | Contractual necessity |
| Financial Data | Budgeting calculations and personalized recommendations | Legitimate interest |
| Usage Analytics | Platform improvement and user experience optimization | Legitimate interest |
| Communication Records | Customer support and service improvement | Legitimate interest |
Automatically Collected Information
When you use our platform, we automatically collect certain technical information to ensure optimal performance and security. This includes your IP address, browser type, device information, and usage patterns within our application.
How We Use Your Information
We use your information primarily to deliver and improve our budgeting services. Every piece of data we collect serves a specific purpose in helping you achieve your financial goals more effectively.
Service Delivery
We use your information to provide budgeting tools, generate personalized recommendations, and deliver educational content tailored to your financial situation.
Platform Improvement
Usage analytics help us understand how users interact with our platform, allowing us to enhance features and develop new tools that better serve your needs.
Communication
We use your contact information to send important updates, respond to support requests, and provide optional educational content about budgeting best practices.
Security & Compliance
Your information helps us detect fraudulent activity, ensure platform security, and comply with applicable financial regulations and privacy laws.
We never sell your personal information to third parties or use it for advertising purposes beyond our own platform. Your financial data remains confidential and is only used to provide you with better budgeting services.
Data Sharing and Third Parties
We maintain strict controls over who can access your information and under what circumstances. We only share your data when necessary to provide our services or when required by law.
Service Providers
We work with trusted third-party service providers who help us deliver our platform. These include cloud hosting services, payment processors, and analytics tools. All service providers are bound by strict confidentiality agreements and can only use your data for the specific services they provide to us.
Legal Requirements
We may disclose your information if required by law, court order, or government regulation. We will notify you of such disclosures unless legally prohibited from doing so.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such transfer and any changes to this privacy policy.
Data Security Measures
Protecting your financial information is our top priority. We implement multiple layers of security to safeguard your data from unauthorized access, alteration, or disclosure.
- All data transmissions are encrypted using industry-standard TLS 1.3 protocols
- Your financial data is stored in encrypted databases with restricted access controls
- We conduct regular security audits and penetration testing to identify vulnerabilities
- Our staff undergoes regular security training and follows strict data handling procedures
- We maintain incident response procedures to quickly address any security breaches
- Access to your data is limited to authorized personnel on a need-to-know basis
- We use multi-factor authentication for all administrative access to our systems
While we implement robust security measures, no system is completely immune to security threats. We encourage you to use strong passwords and notify us immediately if you suspect any unauthorized access to your account.
Your Privacy Rights
You have significant control over your personal information. We respect your privacy rights and provide several ways for you to manage your data and privacy preferences.
Access Your Data
You can request a copy of all personal information we have about you. We'll provide this in a readable format within 30 days of your request.
Correct Information
If you find any inaccuracies in your personal information, you can request corrections through your account settings or by contacting our support team.
Delete Your Data
You can request deletion of your personal information, subject to certain legal and operational requirements. We'll process deletion requests within 30 days.
Data Portability
You can request your data in a structured, machine-readable format to transfer to another service provider if you choose to leave our platform.
Restrict Processing
You can request that we limit how we process your information in certain circumstances, such as when you're disputing data accuracy.
Object to Processing
You can object to certain types of data processing, particularly for marketing purposes or when processing is based on legitimate interest.
How to Exercise Your Rights
To exercise any of these rights, contact us at contact@velithe.com or use the contact information provided below. We'll verify your identity and respond to your request within the timeframes required by applicable law. You also have the right to lodge a complaint with your local data protection authority if you believe we've mishandled your personal information.
Data Retention and Deletion
We retain your personal information only for as long as necessary to provide our services and comply with legal obligations. Different types of data have different retention periods based on their purpose and legal requirements.
Retention Periods
- Account information: Retained while your account is active and for 2 years after closure
- Financial data: Deleted immediately upon account closure unless required for legal compliance
- Communication records: Retained for 3 years for quality assurance and training purposes
- Usage analytics: Anonymized and retained for up to 5 years for platform improvement
- Payment records: Retained for 7 years as required by Canadian financial regulations
Secure Deletion Process
When we delete your data, we use secure deletion methods that make the information unrecoverable. This includes overwriting data on our servers and ensuring all backups are also purged according to our retention schedule.
International Data Transfers
While Velithe primarily operates in Canada, some of our service providers may process your data in other countries. We ensure that any international transfers comply with applicable privacy laws and provide adequate protection for your personal information.
Transfer Safeguards
When we transfer data internationally, we use appropriate safeguards such as Standard Contractual Clauses, adequacy decisions, or other legally approved mechanisms. We only work with service providers who demonstrate adequate data protection standards.
Children's Privacy
Our platform is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have inadvertently collected such information, we will delete it immediately.
Parental Controls
If you believe your child has provided personal information to us, please contact us immediately. We will investigate the matter and take appropriate action to protect the child's privacy.
Privacy Policy Updates
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. We will notify you of any material changes through email or prominent notices on our platform.
How We Notify You
For significant changes that affect your rights or how we handle your data, we will provide at least 30 days' notice before the changes take effect. Minor updates, such as clarifications or contact information changes, may be implemented immediately with notification.
Contact Us About Privacy
If you have questions about this privacy policy or how we handle your personal information, we're here to help. Our privacy team is committed to addressing your concerns promptly and transparently.
contact@velithe.com
Phone
+1 519 400 9583
Address
1 Huron St 2nd Floor
Stratford, ON N5A 5S4
Canada
We typically respond to privacy inquiries within 48 hours during business days. For urgent privacy concerns, please indicate "URGENT PRIVACY MATTER" in your subject line.